At Readly Store, we strive to make your shopping experience seamless and enjoyable. This shipping policy outlines how we handle the delivery of physical books and ebooks. Please note that shipping applies only to physical products, as ebooks are delivered digitally.
1. Overview of Shipping Methods
We offer Standard Free Shipping for all physical book orders within the United States. This method uses reliable carriers such as USPS, UPS, or FedEx, depending on your location and order size. Here’s a breakdown:
- Standard Free Shipping:
- Cost: Completely free for all orders of physical books, with no minimum purchase required.
- Eligibility: Available for domestic shipments within the United States only. International shipping is not currently offered. If you’re outside the US, please contact us for alternative options.
- For Ebooks: Ebooks are not subject to physical shipping. They are delivered digitally via email or your account dashboard immediately after purchase (or within a few minutes during processing).
2. Shipping for Physical Books
Delivery Times
- Processing Time: Orders are typically processed and shipped within 1-2 business days after your payment is confirmed. Business days are Monday through Friday, excluding holidays.
- Estimated Delivery Time:
- Within the continental United States: 5-7 business days from the date of shipment.
- To Alaska, Hawaii, or Puerto Rico: 7-10 business days from the date of shipment.
- Delivery times may vary due to factors like weather, high order volumes, or carrier delays. We cannot guarantee exact arrival dates.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your shipment using the carrier’s website (e.g., USPS.com for USPS shipments).
- If you don’t receive a tracking email within 2 business days of placing your order, please check your spam folder or contact us.
Packaging and Handling
- All physical books are carefully packaged to ensure they arrive in excellent condition. We use eco-friendly materials where possible.
- If your order includes multiple items, they may be shipped together or separately for efficiency.
3. Shipping for Ebooks
- Digital Delivery: Ebooks are delivered instantly or within minutes of purchase. You will receive a download link via email or access it directly through your Readly Store account.
- Requirements: Ensure your email address is correct at checkout, and check your inbox (including spam/junk folders). Most ebooks are in PDF or EPUB format and can be read on any compatible device.
- No Physical Shipping: There are no shipping fees, delays, or tracking associated with ebooks.
4. General Shipping Policies
Order Minimums and Restrictions
- Free Shipping Applies: To all physical book orders, regardless of size or value.
- Restrictions:
- We do not ship to PO Boxes for physical orders, as some carriers may not deliver to them. Please provide a physical street address.
- Certain books may have restrictions based on content (e.g., age-restricted items), which will be noted on the product page.
- We reserve the right to cancel or modify orders if shipping is not feasible (e.g., due to address issues).
Potential Issues and Resolutions
- Delays or Lost Shipments: If your order is delayed or lost, contact us as soon as possible. We’ll work with the carrier to investigate and resolve the issue.
- Returns and Refunds: For physical books, if you receive a damaged item, you may return it within 30 days for a full refund or replacement (subject to our Returns Policy). Ebooks are non-refundable once downloaded, as per digital goods standards.
- Customs and Duties: For any future international shipping, customers would be responsible for any customs fees. However, as noted, this is not currently available.
Changes to Your Order
- Once an order is placed and processed, changes (e.g., address updates) may not be possible. Please double-check your details at checkout.
5. Contact Us
If you have any questions about shipping, tracking, or your order, our team is here to help. You can reach us at:
- Email: info@readlystore.com
- Phone: +1 302 549 0335
- Address: 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States
- Opening Hours: Monday to Friday: 9am – 5pm (Eastern Time, USA)
We aim to respond to all inquiries within 1 business day. For the fastest assistance, please include your order number in your message.
Thank you for shopping at Readly Store! We appreciate your business and are committed to providing fast, reliable service.