At Readly Store, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns and refunds for both physical books and ebooks. We aim to handle all requests promptly and fairly, but please note that returns and refunds are subject to certain conditions based on the nature of the product.
1. Overview
- Return Eligibility: You may return or request a refund for eligible items within 30 days of purchase. The eligibility depends on the product type (physical books vs. ebooks) and the reason for the return.
- Key Differences:
- Physical Books: Returns are generally allowed if the item is damaged, defective, or not as described, provided it’s in resellable condition.
- Ebooks: Due to the digital nature of these products, they are typically non-refundable once downloaded or accessed. Exceptions may apply for undelivered files or technical errors.
- Processing Time: Once we receive and approve your return request, refunds are typically processed within 5-10 business days.
- Exclusions: Not all items are eligible for returns or refunds (see Section 4 for details).
By purchasing from Readly Store, you agree to the terms outlined in this policy. We recommend reviewing your order details at checkout to avoid any issues.
2. Returns for Physical Books
Eligibility and Conditions
- You can return physical books within 30 days of delivery if:
- The item is damaged, defective, or arrives in a condition that doesn’t match the product description.
- The item is unused and in its original packaging, including any seals, tags, or wrapping.
- You simply change your mind (unopened items only; we do not accept returns for used or marked books).
- Items must be returned in the same condition as received, with no signs of wear, damage, or alteration.
Return Process
- Initiate a Return: Contact us via email at info@readlystore.com or phone at +1 302 549 0335 within 30 days of delivery. Provide your order number, reason for return, and photos of the item if applicable.
- Receive Instructions: We’ll provide a return shipping label (if eligible) and instructions. You are responsible for the cost of return shipping unless the item was damaged upon arrival, in which case we’ll cover it.
- Ship the Item: Package the book securely and send it to our address: 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States. Use a trackable shipping method to ensure it reaches us.
- Inspection and Approval: Upon receipt, we’ll inspect the item. If approved, we’ll process your refund or exchange.
- Refunds or Exchanges:
- Refund: Issued to your original payment method (e.g., credit card, PayPal). Original shipping costs are not refunded, but we’ll cover return shipping for defective items.
- Exchange: If you prefer, we can exchange for another item of equal or lesser value, subject to availability.
- Timeline: Refunds are processed within 5-10 business days of approval, but it may take additional time for your bank to reflect the funds.
3. Refunds for Ebooks
Eligibility and Conditions
- Ebooks are digital products and are generally non-refundable once downloaded or accessed, as they cannot be returned or resold.
- Exceptions:
- If you do not receive your ebook (e.g., due to a delivery error on our end), we’ll resend it or issue a refund.
- If there’s a technical issue (e.g., corrupted file), contact us immediately for assistance. We may offer a replacement or refund at our discretion.
- Please note: Refunds for ebooks are not available if you’ve already downloaded or accessed the file, per digital goods industry standards.
Refund Process
- Initiate a Request: Contact us within 7 days of purchase at info@readlystore.com or +1 302 549 0335. Include your order number and a detailed description of the issue.
- Review and Resolution: We’ll investigate and respond within 2 business days. If approved, we’ll process a refund to your original payment method.
- Timeline: Refunds for eligible ebook issues are processed within 5 business days.
4. General Policies
Exclusions and Restrictions
- The following items are not eligible for returns or refunds:
- Used, opened, or damaged books (beyond what’s covered under eligibility).
- Personalized or custom orders (e.g., engraved books).
- Ebooks that have been downloaded or accessed.
- Final sale items, which will be clearly marked at checkout.
- Orders canceled after processing has begun.
- We reserve the right to refuse a return if the item does not meet the conditions outlined above or if we suspect fraud or abuse.
Cancellations
- If you wish to cancel an order, contact us immediately. Cancellations are possible only if the order has not yet been shipped or processed (for ebooks, not downloaded).
- For physical books, if the order has shipped, you’ll need to follow the return process instead.
Fees and Charges
- Restocking Fees: None for standard returns, but we may deduct costs for damaged packaging or incomplete returns.
- Shipping Fees: Original shipping is non-refundable. Return shipping is at your expense unless the item was defective.
- Taxes and Duties: Any taxes paid are typically refunded with your order, but this depends on your location.
Your Responsibilities
- Provide accurate information at checkout to avoid issues.
- Retain your proof of purchase (e.g., order confirmation email) and any tracking details.
- Follow our instructions for returns to ensure a smooth process.
5. Contact Us
If you have any questions about returns, refunds, or your order, our customer service team is available to assist. You can reach us at:
- Email: info@readlystore.com
- Phone: +1 302 549 0335
- Address: 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States
- Opening Hours: Monday to Friday: 9am – 5pm (Eastern Time, USA)
Please include your order number in all communications for faster resolution. We aim to respond to all inquiries within 1 business day.
Thank you for choosing Readly Store. We value your satisfaction and are here to help resolve any concerns.